Delivery & Returns

Shipping

UK Shipping

  • FREE Standard delivery on orders from £200
  • £19.99 for all orders under £200
  • Get your sign 21-25 days from placing your order.
  • Fast Track - Need your sign sooner: Request fast track shipping to receive it in 10 to 13 days for an extra fee (£100)

    • USA Shipping

  • FREE Shipping on orders over $300. 
  • $30 on all orders under $300
  • Orders dispatched within 10-18 days.

    • All of our shipments are insured for transport, should something happen in transport it will be replaced free of charge.

     

    Please get in touch with our team for the details

    Returns

    We take pride in having the best customer satisfaction of our products so if you are thinking of returning your product, please contact us as we'd love to talk to you about it. Send us an email to hi@neons.com or reach us via social media channels.

    Our policy lasts 14 days. If 14 days have gone by since the arrival of your sign then unfortunately it is likely we can’t offer you a refund or exchange. 

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

    Additional non-returnable items: 
    - Customised neon signs (unless received in damaged state)
    - Gift cards 

    To complete your return, we require a receipt or proof of purchase (and proof of damage is customised neon sign, however please note all products are inspected prior to dispatch).